36 mins • 8 lessons
Discover how to create exceptional customer service experiences at any stage in business. Taught by Mat Patterson, Customer Service Evangelist at Help Scout you’ll practical tips to help you make customer service a competitive advantage.
• What makes exceptional customer service
• How to hire people to support you with customer service
• Helpful tools and systems to scale your support team
About Your Instructor
Mat Patterson started his professional life as the head of a small tech support team, before spending years as a web designer for companies including ASX and Booking.com. He returned to customer service to build a support team at Campaign Monitor. Having grown the customer service team from just himself to 26 people, and with more than 50,000 resolved tickets under his belt, in 2016 Mat moved to customer service software provider Help Scout. Visit the Help Scout blog to find Mat’s writing, speaking and teaching on all aspects of customer service.