Simplr
Simplr offers companies a human-first, machine-enabled customer experience solution that meets the demands of the NOW customer across all digital channels. Offering a combination of a uniquely talented, flexible, and scalable staffing pool, AI-based technology, and actionable intelligence, Simplr allows companies to immediately expand their customer service capacity and engage customers with speed, empathy, and precision. With Simplr’s NOW CX solution, premium brands are eradicating customer neglect, turning browsers into buyers, and turning customers into fans.
Specialties: Customer Service , Machine Learning, Customer Experience, E-Commerce, Retail, Customer Support, Customer Support Outsourcing, Outsourcing, Customer Experience, and Customer Service Support
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2023 State of Ecommerce Customer Service Report
The trend of increasingly disappointing customer experiences across industries continued over the 2022 holiday season, according to a study published today by Simplr. The 2023 State of Ecommerce Customer Service Report, compiled from digital customer interactions with more than 400 major consumer brands, found that 28.5% of brands turned off live chat over the 2022 Black Friday […]
ecommerce Brands are Unprepared for Holiday Surge in Customer Service Inquiries
Many ecommerce brands are struggling to meet the service and support needs of their customers today, foreshadowing a potentially tumultuous 2021 holiday season, finds a new report from Simplr. An in-depth study of support and service interactions across 1,483 ecommerce company websites, “The State of Ecommerce Customer Service 2021,” finds that only 40% of ecommerce […]
New Simplr Study of Online Brands Tracks 45% Rise in Conversational Commerce
Simplr, a human-first, machine-enabled customer experience platform, completed a study of 1,493 consumer brands in May to track trends in conversational commerce and the consumer buying experience. The most important trend to emerge is the increasing availability of online chat among consumer brands: more than half (51%) of brands are offering online chat as a customer service […]
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