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2020 State of Shipping Report

Shippo 5th annual State of Shipping report is here! Each year, we survey small and medium-sized e-commerce businesses and consumers to see how merchants are keeping up with ever-growing expectations. This year, we've got a lot to cover.

The COVID-19 pandemic has impacted delivery times, sales, and supply chains. Businesses are gearing up for what's expected to be a longer holiday selling season, with more than one-third of consumers saying they'll do more holiday shopping online than in previous years. What's more: 

• Carrier confidence is strong starting off Q4: 69 percent of merchants report they’re somewhat or very confident that the carriers will keep up with demand this holiday season. 

• A total of 57.6 percent of shoppers said their online shopping has either slightly or significantly increased during the COVID-19 pandemic. 

• 67.4 percent of businesses find shipping to be 15 percent or less of their average order value. 

• 50 percent of consumers say that the COVID-19 pandemic has not affected their holiday budgets

Download the report for an in-depth analysis of the current state of shipping to help you gear up for the busiest season yet.