< Return to insights

2022 E-commerce Returns & Exchanges Report

What do today's consumers really want from their  e-commerce returns experience?

This is the question we set out to answer with our survey of over 1,000 e-commerce consumers — and the results offer a holistic picture of what growth-oriented merchants should consider offering customers today.

Published in partnership with Loop, Shippo's 2022 E-commerce Returns & Exchanges Report shares a wealth of consumer insights, helping you win and keep more customers by delivering the returns and exchanges experience they want.

Download the full report to learn:

How your return policy can make or break an online conversion

The most common reasons for e-commerce returns

How to successfully incentive exchanges over returns

Download Now