2022 E-commerce Returns & Exchanges Report
What do today's consumers really want from their e-commerce returns experience?
This is the question we set out to answer with our survey of over 1,000 e-commerce consumers — and the results offer a holistic picture of what growth-oriented merchants should consider offering customers today.
Published in partnership with Loop, Shippo's 2022 E-commerce Returns & Exchanges Report shares a wealth of consumer insights, helping you win and keep more customers by delivering the returns and exchanges experience they want.
Download the full report to learn:
How your return policy can make or break an online conversion
The most common reasons for e-commerce returns
How to successfully incentive exchanges over returns