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Yext

Yext is the AI Search Company and is on a mission to transform the enterprise with AI search.

With the explosion of information and data online, search has never been more important. However, while the world of consumer search has innovated over time, enterprise search has not. In fact, the majority of enterprise search is powered by outdated keyword search technology that only scans for keywords and delivers a list of hyperlinks rather than actually answering questions.

Yext, the AI Search Company, offers a modern, AI-powered Answers Platform that understands natural language so that when people ask questions about a business online they get direct answers – not links.

Brands like Verizon, Vanguard, Subway and Marriott — as well as organizations like the U.S. State Department and World Health Organization — trust Yext to radically improve their business with answers-led AI search.

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Customer Service

Yext Customer Support Research

Yext, the AI Search Company, announced results from a new, original survey about American consumers’ preferences and behaviors when resolving customer support issues online. The company, which recently expanded its AI search platform to customer support use cases with Support Answers, surveyed 1,500+ consumers in the US and uncovered new insights about their willingness to self-serve, […]

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