ReverseLogix is the only end-to-end, fully integrated returns management system (RMS) built specifically for retail, e-commerce, manufacturing, and 3PL organizations. Whether B2B, B2C or hybrid, the ReverseLogix platform facilitates, manages and reports on the entire returns lifecycle. Organizations that rely on ReverseLogix deliver a vastly superior customer returns experience, save employee time with faster workflows, and increase profits with 360⁰ insight into returns data.

What else makes us unique?

— A robust policy and rules engine can be configured to a brand’s specific policies, claims rules, vendor entitlements and approval hierarchies. Workflows and rules can be easily changed to accommodate new requirements.

— A branded, intuitive portal for B2C or B2B customers to initiate returns, check status and receive notifications throughout the returns process. — Highly configurable returns processing module with intuitive, guided workflows for receiving, inspecting, and grading product returns.

— Quick implementations of 4-6 weeks and quick adoption, so customers start saving money fast. Users rarely require post-launch training, even when on-boarding new or seasonal employees.

— Business intelligence that centralizes returns data from many supply chain solutions. Finally, organizations have total visibility into the lifecycle of their returns for optimized management.

Organizations leveraging ReverseLogix have seen net profits increase up to 5% and customer satisfaction rates increase 15-25%.

Specialties: Dynamic System Routing, Return & Repair Management, Warranty Check, Multipartner Integration, Analytics, Mobile App Integration, reverse logistics, reverse supply chain, and returns processing

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Retailers Dissatisfied with Returns Processes, Costs are “Significant to Severe”

The cost of processing and managing product returns is out of control for most retailers, according to a recent ReverseLogix research study conducted with Lead to Market. The report, Frictionless Returns: The Missing Piece of the eCommerce Experience, surveyed 50 large retail organizations with more than $1 billion in eCommerce sales. Eighty percent of those surveyed report that […]

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