Needle

Needle, the leader in advocate-powered customer experience, helps businesses bring the power of human connections to e-commerce. Needle’s CX software identifies online customers who need help and matches them, via real-time online chat, with certified advocates who have first-hand knowledge of the product and passion for the brand. The result is a truly awesome customer experience that builds trust and increases satisfaction with customers while delivering increased sales and long-term customer value for businesses.

Build Trust – Trust is the #1 reason a customer shops with a brand. Needle helps you build trust by facilitating authentic experiences with people who can make powerful recommendations.

Increase Conversion and AOV – Drive material, incremental revenue through smart targeting that leads to major increases in conversion (6-15x over self-service) and AOV (15-30%).

Drive Loyalty and Lifetime Value – Provide an incomparable customer experience that’s unique, personalized and powerful, and your customers will come back and buy more often.

Specialties: Real-time Online Advocate Engagements, Advocate Assisted eCommerce, Authentic Customer Experience, Brand Advocacy, Responsive Advocacy Platform, #AwesomeCX, and Ecommerce Chat