Translate Insight Into Outcome-Based Action
Wednesday, May 12, 2021, 1 PM ET | 10 AM PT
Gathering data to better understand your customers is a foundational step to building a great customer experience. But to get truly inspired customer excellence, you have to take those insights and create actionable solutions. Using journey orchestration, you can actually steer customers towards more desirable outcomes by determining which information is relevant, and deciding when, where and what to surface up to the customer in real-time. So how do you get on the road to journey orchestration success?
Join Kitewheel president Mark Smith for best practices in journey orchestration, including how to use out-of-the-box journey templates to act on insights and provide the best possible customer experience. You’ll find out:
• How decisioning and mapping tools have helped people understand what they should do with journey analytics insights
• The fundamentals of Journey as a Service, and why it’s easier than ever to get started with journey orchestration
• How to share key journey insights and ROI results across the organization